SHOPPING INFORMATION
Basic Ordering Questions
Q: Do I need a license to purchase a firearm from USA Guns Shop?
A: No, you should though have a valid state-issued ID and pass a criminal background check to purchase a firearm. If you do not meet the requirements, please contact us for special considerations.
Q: Can I purchase a firearm online and have it shipped to my home?
A: No, firearms must be shipped to a licensed dealer in your area where you can then complete the necessary paperwork and background check.
Q: How long does it take to receive my firearm order?
A: Processing times can vary, but most orders ship within 1-2 business days. Shipping times will depend on your location.
Q: What is your return policy?
A: USA Guns Shop has a 30-day return policy for unused and unopened items. However, all firearm sales are final and non-refundable.
Q: Do you offer financing options?
A: We do not offer financing options at this time.
Shipping Questions
Q: What is the processing time for orders?
A: Orders typically take 1-3 business days to process before being shipped.
Q: What shipping options do you offer?
A: We offer a variety of standard shipping options, including USPS and FedEx.
Q: Is there an age requirement for firearms shipping?
A: Yes, all firearms purchases require the recipient to be at least 21 years old and have a valid government-issued ID.
Q: Do you ship internationally?
A: No, we currently only ship within the United States.
Q: How do I track my order?
A: Once your order has been shipped, you will receive a tracking number via email that you can use to track your shipment.
Q: What happens if my package is lost or damaged during shipping?
A: Contact our customer service team and we will work with the shipping carrier to resolve the issue.
Ordering Online Questions
Q: Can I order firearms online?
A: Yes, you can. However, under federal law, firearms must be shipped to a Federal Firearms License (FFL) holder who will then conduct a background check and transfer the firearm to you.
Q: How do I find an FFL holder?
A: You can visit the website of the Bureau of Alcohol, Tobacco, Firearms and Explosives (ATF) and search for licensed FFL holders in your area.
Q: What documents do I need to provide when ordering a firearm online?
A: You will be required to provide the contact information of the FFL holder who will receive the firearm on your behalf.
Q: Can I have the firearm shipped directly to my home?
A: No, firearms must be shipped to a licensed FFL holder.
Q: What is the processing time for online firearm orders?
A: Processing time may vary depending on the availability of the firearm and the FFL holder’s response time.
Q: What if my background check is delayed or denied?
A: If your background check is delayed, the FFL holder may hold the firearm for up to three business days. If your background check is denied, you will not be able to take possession of the firearm.
Payment Method Questions
Q: What payment methods does USA Guns Shop accept?
A: USA Guns Shop accepts all major credit cards, PayPal, wire transfers, money orders, Zelle, Venmo, CashApp, Apple Pay, Google Pay and BitCoin.
Q: Is it safe to use my credit card on USA Guns Shop's website?
A: Yes, it is safe to use your credit card on USA Guns Shop's website. They use SSL encryption technology to protect all credit card transactions.
Q: Can I pay with a personal check?
A: No, USA Guns Shop does not accept personal checks.
Q: Can I pay in installments?
A: No, USA Guns Shop does not offer installment payment plans at this time.
Q: Is there a discount for paying with cash?
A: No, USA Guns Shop does not offer a discount for paying with cash.
Q: Are there any additional fees for using certain payment methods?
A: No, USA Guns Shop does not charge any additional fees for using any of the accepted payment methods.
Q: How long does it take for the payment to be processed?
A: Credit card payments are typically processed within 24 hours, while wire transfers and money orders may take a few days to clear.
Refund and Return Questions
Q: What is the refund policy at USA Guns Shop?
A: If you are not satisfied with your purchase, you can request a refund within 14 days of receiving your item. The item must be in its original packaging and unused/unopened.
Q: Can I return a firearm?
A: Yes, please visit our refund and return policy page to know more about our return policy .
Q: What if my item is damaged or defective?
A: If you receive a damaged or defective item, please contact customer service within 48 hours of receiving your item and we will assist you with a replacement or refund.
Q: What is the process for returning an item?
A: To return an item, please contact customer service and they will provide you with instructions on how to return the item.
Q: Who is responsible for shipping costs for returns?
A: The customer is responsible for all shipping costs associated with returns, unless the item is damaged or defective.
Q: How long does it take to receive a refund?
A: Refunds will be processed within 5-7 business days of receiving the returned item, and will be credited back to the original form of payment.